Information Technology Specialist

• Served as the primary IT support engineer for a major enterprise client with 15,000+ users across 500+ locations nationwide.
• Managed the full Microsoft Entra tenant and Active Directory environment end-to-end, owning day-to-day identity operations.
• Resolved complex tickets escalated from other technicians, applying deep troubleshooting across systems administration, networking, and identity to close issues the broader support team had been unable to fix.
• Designed and deployed PowerShell automation that reduced account management operation times by 90%, accelerating provisioning, deprovisioning, and routine identity workflows.
• Partnered with internal staff and external client teams to maintain service continuity and keep enterprise infrastructure running reliably at scale.

System Administrator

• Built DDH's VPS platform on DDH owned server and network hardware colocated in a TRG datacenter, virtualized on VMware ESXi and Proxmox.
• Automated customer provisioning and recurring billing through WHMCS and Stripe, and handled support for all paying clients.
• Built and launched DDN, a free ad-supported Minecraft hosting platform on Pterodactyl, supporting 500+ user-created game servers on DDH infrastructure.
• Owned and administered a monetized multi-gamemode Minecraft network on DDH infrastructure, averaging 100 concurrent players (200+ peak) and a 5,000+ member community.

Senior Technical Engineer

• Served as the senior escalation point for L2+ incidents across 50+ client environments, owning root cause analysis on multi-layer issues spanning Active Directory, routing, firewall and VLAN configurations, and virtualization platforms.
• Architected and deployed greenfield network and server infrastructure end to end for 3+ client sites, covering switch and firewall design, VLAN segmentation, AD/DNS/DHCP buildout, hypervisor stand-up, and production cutover.
• Managed hybrid virtualization estate across VMware ESXi and Proxmox VE, including VM lifecycle management, snapshot strategy, and platform maintenance across 1,000+ VMs on 100+ hosts.
• Administered Microsoft 365 tenants and on-prem Active Directory at equal depth, including PowerShell scripting for account lifecycle automation and recurring administrative workflows across the client base.
• Standardized network deployments on Cisco Meraki, Ubiquiti UniFi, and FortiNet across the client portfolio, maintaining consistent design patterns and simplifying on-site support across all properties.
• Designed and maintained backup and disaster recovery pipelines for ESXi and Proxmox workloads using Proxmox Backup Server and Backblaze S3, including retention policy management and validated restoration procedures.
• Deployed and maintained PCI-compliant credit card processing environments, performing remediation and maintaining compliance documentation for applicable client sites.
• Delivered on-site field engineering across Texas for client repairs, rack and stack deployments, network cutovers, and emergency restoration where remote remediation was not viable.
• Authored internal knowledge base articles and runbooks covering escalation paths, common procedures, and client-specific configurations.

IT Coordinator

• Sole internal IT resource for 20 dealerships and 3 corporate offices across Texas, supporting 500 employees including direct service to the CEO, CFO, CAO, CTO, and full Director and VP suite, available on call 24/7/365.
• Administered Active Directory and Microsoft 365 across the full organization, including user provisioning, group policy management, and license procurement and renewals.
• Designed and managed network infrastructure across all 20 locations using Cisco Meraki, Ubiquiti UniFi, and FortiNet, covering switches, access points, firewalls, and DMZ configurations.
• Administered Cisco Webex cloud phone system company-wide and managed remote endpoint support via ConnectWise ScreenConnect alongside hands-on on-site coverage statewide.
• Served as sole corporate IT purchaser, evaluating and procuring all hardware and software, managing vendor relationships, and acting as primary escalation point for all technology partners; maintained a local Proxmox server at the corporate office for backup and internal workloads outside of vendor-managed systems.
• Maintained FTC Safeguards Rule and PCI compliance across all 20 dealerships, completing quarterly and annual audits for the full dealership group.
• Managed full device lifecycle for 1,000+ inventory items valued at $1M+ across all locations, including procurement, asset tracking, and coordinated disposal and upgrades.
• Delivered staff training across the full organization through remote sessions and in-person visits to every dealership location, personally traveling to each site for new manager onboarding; administered quarterly KnowBe4 security awareness campaigns in coordination with CDK.
• Served as internal incident commander during a major CDK platform outage affecting dealership operations nationwide, maintaining business continuity across all 20 locations, coordinating recovery efforts around the clock, and keeping C-suite leadership informed throughout.
• Developed IT documentation and SOPs for recurring procedures, providing the Director of Technology operational reference material for the most critical and high-frequency processes.

Veterans Memorial High School

Assistant and Volunteer to the IT Department, assisted Teachers and Staff when desktop issues arose, shadowed the Director of Technical Support, gaining hands-on experience in IT operations and system management.